Representative Chat Chat with other logged in users. I've had people try to check their email while I'm working, not realizing that what they do interrupts what I do. Jump Item Interface Installed Jump Clients and Jump shortcuts appear here, grouped according to who can access them. From the Session Key window, you will be able to set an expiration time on the key, if the client is not currently at their computer. This will generate a one-time key for the client to input on their end. Manually uninstall bomgar jump client I havent packaged for a few years so a little rusty.Im presuming the MSI has only added an entry in the registry and nothing else (key below), can you manually delete this and then run the installer againHKEYLOCALMACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstallCheers. For the most part, I'm going to ask that you not use your mouse or keyboard during our session, unless I ask you to do something specifically. Login to Bomgar Representative Console and select the Session Key radio button. "So you can see that I can move your mouse, and if you go ahead and move your mouse, you'll see that you still have control over it as well. They should choose Allow.īefore you go any further with your support session, say something like: Tell the user that the first thing you're going to do is ask permission to share their screen and access to their mouse and keyboard.Ĭlick the first icon on the Screen Sharing tab and ask if they see the prompt in their chat window, asking for permission. Uninstall Bomgar Jump Client 16.2. Your window will now display the diagnostic tools you can use during the support session. The end user's chat window will now show that you have begun chatting with them. If you click that, our session will immediately stop and the application you downloaded will be automatically removed from your computer." Whenever I need your permission to do something, you'll see choices it the chat window to Allow or Refuse. "You should see a small window with a bright orange bar with the word "Bomgar" in it. Say to the user something like the following: Run the Representative Console on your computer, logging in with your NetID and password.ĭouble-click on the user's entry under All Jump Clients. Have you gone over the material covered in our What to Say Before You Begin a Session article with the end user? It is important that the end user is comfortable with the notion of remote access before you begin.
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